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Identify and Prioritize IT Problems Based on Business Impact

Problems are difficult to prioritize without understanding the impact they may have on your business. Standard alerts from Operations Manager simply do not provide enough information. Good news: Live Maps seamlessly integrates with Operations Manager and Service Manager to give your IT department the right context to make better decisions and provide better service.

With Live Maps, you can:

• Quickly determine the business service impact of all incoming alerts and IT problems.

• Identify and begin troubleshooting issues before users even notice a problem.

• Manage larger, more diverse environments with existing IT staff.

Live Maps extends Microsoft’s System Center allowing for networks, systems, services and business processes to be dynamically visualized onto easy-to-understand displays. Operations Manager data is displayed perfectly based on business and user context ensuring that service-levels are improved and IT support costs are reduced.

Some map examples:

 

See More Popular Map Scenarios > 

Watch Vito, the IT Super-Sleuth in Action with Live Maps

 
See How IT Failures Affect Your Business

IT problems are impossible to solve without context. Standard alert views simply do not provide sufficient information about an IT problem to respond quickly and accurately. Live Maps seamlessly integrates with Operations Manager 2007 and Service Manager 2010 to give your IT department the right context to make intelligent business decisions. Only Live Maps puts IT problems in the terms of your business.

Live Maps allows IT pros to map IT objects onto dashboards, business processes and network topologies. Live Maps brings real-time, relevant information to users based on role. IT Pros see network topologies and geographic maps, business users see processes, executives see dashboards: everyone gets the right view. Live Maps ensures that enterprises unlock and realize the ultimate value of Microsoft Operations Manager 2007.

Simplify Monitoring With Contextual Maps

IT environments are complex; monitoring should be simple. Guessing what the problem is only increases resolution time. Live Maps contextual views help you pinpoint where the problem is quickly.

Dynamic Are Always Up to Date

Maps automatically update as IT environments change. 80% of IT incidents are caused by bad changes which are often a result of inaccurate documentation. Live Maps updates as your environment changes eliminating poor change planning.

360° Perspective for All IT Cloud Services

See the problem business impact in order to fix the right service first. IT problem visibility is often very limited. Live Maps puts everyone on the same page by showing the health of the entire IT environment in the terms of your business.

 

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