Unified IT Operations with IT Service Management

Savision provides a complete plug-and-play event management solution for Cherwell Service Management.

 

Cherwell ITSM and Savision

Unified Event Management

Savision connects with the leading IT infrastructure monitoring systems such as SCOM, Solarwinds, Nagios, Dynatrace as well as public clouds Azure and AWS. Through its service-oriented perspective it correlates, filters and prioritizes alerts and forwards only the critical business-affecting outages by creating a single Cherwell incident for the Service Desk to respond to.

Savision shows the real-time status of business services and allows both IT operations and IT service management to see end-user issues before they call the service desk. By acknowledging and creating an incident proactively, it drastically reduces the number of end-user calls to the service desk and it also reduces problem resolution time by up to 50%. Root-cause analysis can be started immediately, and correlated issues can be highlighted whether they are end-user, application, or infrastructure related. This proactive use of monitoring information helps organisations mature further their IT operations by aligning it with their existing Cherwell IT Service Management investment.

For Cherwell and Savision customers this means

Incident Automation: Streamlined alert handling workflow between IT operations and IT service management and quicker resolution times. Intelligently group and ticket alerts based on service and business orientation to group as incidents and forward to Cherwell. Receive bi-directional updates as progress is made towards resolution. Improve uptime through alert correlation and automated incident management.

IT Troubleshooting: Monitoring systems collect useful real-time troubleshooting information. Access to this information is often lost as incident tickets bounce around IT functional teams in search of resolution. Savision links back to the original real-time monitoring system that precipitated the ticket initially, eliminating repetitive troubleshooting with each team.

Visualize your IT Environment: Savision provides a great overview of your IT environment. It stores the devices and also all of the relationships that are discovered by Cherwell CMDB. This dependency diagram shows how all objects are related to one another and helps to quickly analyze where a problem is coming from by drilling down to the underlying issue.

Unified Event Management: Savision centralizes all of your alerts and incidents into one simple to use interface. Search for related alerts and group them into unique incidents that can be created as a single incident.

Combined Benefits

Increased up time – and faster time to resolution of incidents.

Improved change management – less outages due to out of date CMDB information.

Cost savings –  20% inbound call reduction and 30% less incidents.

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Savision puts your IT in focus by providing a smart layer on top of your existing IT management systems. It centralizes, unifies and ranks all your IT data, providing you with enterprise wide, search-based access from a single pane of glass.

Get started with Savision analytics today and start managing your IT infrastructures from a single-pane-of-glass.

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Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: http://www.cherwell.com.