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Unified IT Operations with IT Service Management

Savision enables Ivanti IT Service Manager customers to better leverage their existing portfolio of monitoring tools through a solution that transforms monitoring data into dashboards to respond to business issues – even before internal customers log a service request.

Ivanti ITSM and Savision

Unified Alert Management

Savision connects with the leading IT infrastructure monitoring systems such as SCOM, Solarwinds, Nagios, Dynatrace as well as public clouds Azure and AWS. Through its service-oriented perspective it correlates, filters and prioritizes alerts and forwards only the critical business-affecting outages by creating a single Ivanti (Heat) incident for the Service Desk to respond to.

Savision shows the real-time status of business services and allows both IT operations and IT service management to see end-user issues before they call the service desk. By acknowledging and creating an incident proactively, it drastically reduces the number of end-user calls to the service desk and it also reduces problem resolution time by up to 50%. Root-cause analysis can be started immediately, and correlated issues can be highlighted whether they are end-user, application, or infrastructure related. This proactive use of monitoring information helps organisations mature further their IT operations by aligning it with their existing Ivanti IT Service Management investment.

For Ivanti and Savision customers this means

Incident Automation: Streamlined alert handling workflow between IT operations and IT service management and quicker resolution times. Intelligently group and ticket alerts based on service and business orientation to group as incidents and forward to Ivanti IT Service Manager system. Receive bi-directional updates as progress is made towards resolution. Improve uptime through alert correlation and automated incident management.

IT Troubleshooting: Monitoring systems collect useful real-time troubleshooting information. Access to this information is often lost as incident tickets bounce around IT functional teams in search of resolution. Savision links back to the original real-time monitoring system that precipitated the ticket initially, eliminating repetitive troubleshooting with each team.

Visualize your IT Environment: Savision provides a great overview of your IT environment. It stores the devices and also all of the relationships that are discovered by Ivanti IT Service Manager CMDB. This dependency diagram shows how all objects are related to one another and helps to quickly analyze where a problem is coming from by drilling down to the underlying issue.

Unified Alert Management: Savision centralizes all of your alerts and incidents into one simple to use interface. Search for related alerts and group them into unique incidents that can be created as a single incident.

Functional Specifications

Ivanti Service Management (Powered by Heat)

  1. Retrieving all objects from the CI# table
  2. Retrieving all relationships between objects from the CINamedRelLink# table
  3. Retrieving all incidents from the Incident# table
  4. An incident can be created in the Incident# table
  5. An incident can be updated in the Incident# table

Combined Benefits

Increased up time – and faster time to resolution of incidents.

Improved change management – less outages due to out of date CMDB information.

Cost savings –  20% inbound call reduction and 30% less incidents.

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Savision puts your IT in focus by providing a smart layer on top of your existing IT management systems. It centralizes, unifies and ranks all your IT data, providing you with enterprise wide, search-based access from a single pane of glass.

Get started with Savision today and start managing your IT infrastructures from a single-pane-of-glass.

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Ivanti focuses on enabling organizations to gain control of service delivery, simplify service management processes, acquire real-time visibility across their services and infrastructure, and orchestrate the interactions of people, process, and technology for optimum service performance. At Ivanti, they take their products and customers very seriously, but themselves not so much.