Event Management for ServiceNow

Savision iQ provides a complete plug-and-play event management solution for ServiceNow customers.

ServiceNow ITSM and Savision iQ

Unified Event Management

Savision iQ connects with leading IT infrastructure monitoring systems such as SCOM, Solarwinds, Nagios, Dynatrace, as well as public clouds Azure and AWS. Through its service-oriented perspective it correlates, filters and prioritizes alerts, and forwards only the critical business affecting outages by creating a single ServiceNow incident for the Service Desk to respond to.

Savision iQ shows the real-time status of business services and allows both IT operations and IT service management to see end-user issues before they call the service desk. By acknowledging and creating an incident proactively, it drastically reduces the number of end-user calls to the service desk and it also reduces problem resolution time by up to 50%. Root-cause analysis can be started immediately, and correlated issues can be highlighted whether they are end-user, application, or infrastructure related. This proactive use of monitoring information helps organisations mature their IT operations by aligning it with their existing ServiceNow investment.

For ServiceNow and Savision iQ customers this means

Incident Automation: Streamlined alert handling workflow between IT operations and IT service management and quicker resolution times. Intelligently group and ticket alerts based on service- and business-orientation to group as incidents and forward to ServiceNow systems. Receive bi-directional updates as progress is made towards resolution. Improve uptime through alert correlation and automated incident management.

IT Troubleshooting: Monitoring systems collect useful real-time troubleshooting information. Access to this information is often lost as incident tickets bounce around IT functional teams in search of resolution. Savision iQ deep links back to the original real-time monitoring system that precipitated the ticket initially, eliminating repetitive troubleshooting with each team.

Service Mapping: Savision iQ provides a great overview of your IT environment. It stores the devices and also all of the relationships that are discovered by ServiceNow or your monitoring tools. This dependency diagram shows how all objects are related to one another and helps to quickly analyze where a problem is coming from by drilling down to the underlying issue.

Unified Alert Management: Savision iQ centralizes all of your alerts and incidents into one simple to use interface. Search for related alerts and group them into unique incidents that can be created as a single Incident.

Functional Specifications

  1. Retrieving all objects that inherit from the object type cmdb_ci.
  2. Retrieving all relationships between objects from the cmdb_rel_ci table.
  3. Retrieving all incidents from the incident table.
  4. An Incident can be created in the incident table.
  5. An Incident can be updated in the incident table.

Combined Benefits

Increased up time – and faster time to resolution of incidents.

Improved change management – less outages due to out of date CMDB information.

Cost savings –  20% inbound call reduction and 30% less incidents.

Savision Logo

Savision iQ puts your IT in focus by providing a smart layer on top of your existing IT management systems. It centralizes, unifies and ranks all your IT data, providing you with enterprise wide, search-based access from a single pane of glass.

Get started with Savision iQ analytics today and start managing your IT infrastructures from a single-pane-of-glass.

servicenow

Achieve end to end transformation for your IT services and infrastructure through a single cloud based platform. ServiceNow IT Service Management (ITSM) lets you consolidate fragmented tools and legacy systems, while automating service management processes. It’s simple to configure and fast to deploy.