Let us help you keep your services healthy so you can focus on making them better
IT Services are complicated – they are made up of many application layers, databases and websites distributed over virtualised and clustered infrastructure components, all of which you had to negotiate, define, and finalize before the service could go live. Not only do you need to be able to quickly determine who is responsible for resolving a service disruption, you also need to monitor compliance with service level and operational level agreements and be able to be proactive about changes when needed.
Business Service Owner Goals
Know the real-time health of services
Be the single point of contact
Measure SLA compliance
Advise on process improvements
The only way to do all of this is to monitor the health of your service in real-time from the top down and the bottom up, and you need access to this information no matter where or when, because you are accountable for the availability, reliability, and performance of all of the services you own. Live Maps helps you meet all of these challenges.
You don’t need in-depth SCOM knowledge to use Live Maps’ intuitive HTML5 dashboards. Its Service Map allows you to monitor the health and performance of the services you own from the perspectives of the end-users, the underlying infrastructure and applications, as well as the service and operational level agreements. With this at hand, you can quickly escalate the issue to the relevant Infrastructure or Development team to resolve the issue.
Benefits of Live Maps
“We always try to use the most sophisticated tools available that are easy to use. With Savision, we harness the power of System Center. And it’s easy. Live Maps shortens our time to resolve technology issues down to a matter of seconds – it previously took us upwards of 15 minutes to locate the degraded virtual instance in a 3rd party tool, then sign into the specific management console for that instance to kick off a reboot.”
Event Management Lead, Mail Technology